Return & Exchange Policy
Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:
Exchanges Only
- We accept exchanges only. Please contact us within 14 days of receiving your order to request an exchange.
- Items must be unused, in original condition, with all packaging and tags intact.
How to Request an Exchange:
- Email us at [email protected] with your order number and reason for exchange.
- We’ll send you a return authorisation (RA) and detailed instructions.
- Pack the item securely with all original packaging, include the RA, and ship back using a trackable method.
- Return shipping is the customer’s responsibility.
Important:
- We are unable to process refunds or accept returns outside of exchange requests.
- For international orders, all customs, duties, and import fees are the customer’s responsibility.
- Refusing or not collecting your parcel to avoid customs/duties does not qualify you for a refund.
- If a shipment is returned because of refusal or non-collection, you may request an exchange but must pay all related fees within 7 days.
- We only process exchanges for items in perfect condition. Items that are used or tampered with cannot be exchanged.
Damaged or Faulty Items
- If your item arrives damaged or faulty, contact us within 7 days with photos and your order number.
- We will verify the issue, and if confirmed, we will arrange an exchange or a refund (if applicable).
Questions?
Email us at [email protected].