FAQ

Frequently Asked Questions

Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary depending on the destination.

We offer Royal Mail delivery services. The delivery cost and estimated delivery time is based on your location and will be displayed at the checkout.

If you require express shipping, please email us directly at [email protected].

The delivery cost is based on your selected delivery service and will be displayed at checkout.

The estimated delivery time is based on your location and selected delivery service and will be displayed at checkout. We aim to process and dispatch all orders within 24 business hours.

Once your order is dispatched from our warehouse, you will receive an email confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

 

If you haven’t received an email, we suggest checking your spam filter. If you’re still unable to find your shipping confirmation email, please contact our Customer Support Team at [email protected] who will assist you further.

If you haven’t received your order within the expected delivery time, please contact our Customer Support Team within 30 days* from the date the order was placed.

* Please note are not able to claim any lost orders after the 30-day period.

 All products must be returned within 14 days of the order being delivered to you.

All products must be returned in their original condition.

All returns must include the original packaging.

To return your product, you should contact our support at [email protected] and they will assist you with your return. Please state the reason of your return in your email and your order number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please note that it may take additional time for the refund to reflect in your account depending on your bank or credit card company’s processing times.

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact usimmediately after placing your order at [email protected]. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

Yes, we offer bulk purchasing options for businesses and organizations. Please contact us at [email protected] for more information on pricing and ordering.