FAQ

Frequently Asked Questions

SHOPPING QUESTIONS

What courier do you use for deliveries?

We use Royal mail and DHL to send most of our UK orders.

How long does it take for home delivery?

We currently offer standard delivery for GB Mainland in approximately 3-5 working days.

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Can I collect from a local store?

We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.