At Variety London, we are committed to providing you with exceptional service and ensuring the timely delivery of your orders. Please review our delivery policy to understand how we process and deliver your orders.
1. Order Processing:
- We exercise the utmost diligence in accepting and processing orders to ensure a smooth shopping experience for our customers.
- Orders are processed promptly upon receipt, and we strive to dispatch them in 48 hours.
2. Dispatch and Delivery:
- Orders are dispatched from our warehouse in the order in which they are received.
- While we aim to deliver within the communicated time frame, please note that delivery times may vary due to unexpected events or circumstances beyond our control.
3. Order Confirmation and Tracking:
- Upon placing your order, you will receive an email confirmation containing your order details.
- Once your order is dispatched, you will receive another email with tracking information to monitor the status of your delivery.
- You can track your order through the Royal Mail website: https://www.royalmail.com/track-your-item using the provided tracking number
4. Delivery Methods and Times:
We use Royal Mail for all our deliveries, ensuring your package is handled with care and delivered efficiently.
- UK Deliveres: Estimated within 2 working days from date of dispatch.
- Europe: Estimated delivery within 5 working days from the date of dispatch.
- North America: Estimated delivery within 7 working days from the date of dispatch.
- Rest of the World: Estimated delivery within 7 working days from the date of dispatch.
5. Shipping Costs:
- Shipping costs are calculated at checkout based on the delivery method chosen and the destination of the order.
- Free standard shipping is available on orders over £100.
6. Customs and Import Duties:
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Variety London is not responsible for delays caused by customs clearance.
7. Delivery Timeline Concerns:
- If your order does not arrive by the scheduled date, please contact our Customer Support Team within 30 days from the order placement date.
- You can reach out to us via email at Varietylondon.co.uk
8. Lost Orders:
- After the 30-day period from the order placement date, we are unable to claim any lost orders. Therefore, it’s essential to report any delivery issues promptly.
We appreciate your understanding and cooperation regarding our delivery policy. Should you have any questions or concerns, please do not hesitate to reach out to our Customer Support Team for assistance.